Refund Policy

For solar consultation services, our refund policy is as follows:

• Full Refund: Available if cancelled 48 hours before scheduled consultation
• 50% Refund: Available if cancelled 24-48 hours before scheduled consultation
• No Refund: For cancellations less than 24 hours before consultation
• Rescheduling: Free rescheduling up to 24 hours before appointment

Refunds are processed within 7-10 business days to the original payment method.

For solar installation projects, the following refund terms apply:

• Advance Payment: Non-refundable after site survey and system design completion
• Work Cancellation: Customer may cancel before installation begins with 25% cancellation fee
• Partial Refund: Available if cancelled after materials ordered but before installation
• No Refund: After installation work has commenced
• Special Circumstances: Refunds considered on case-by-case basis for documented emergencies

For solar panels, inverters, and other equipment:

• Return Period: 30 days from delivery date
• Condition: Products must be unused, in original packaging
• Restocking Fee: 15% restocking fee applies to returned products
• Shipping: Customer responsible for return shipping costs
• Custom Orders: Non-refundable and non-returnable
• Defective Products: Covered under manufacturer warranty, not refund policy

For annual maintenance contracts and service plans:

• Annual Contracts: Pro-rated refund if cancelled mid-year
• One-time Services: 50% refund if cancelled 24 hours before service
• No Refund: For services already performed
• Emergency Services: Non-refundable once dispatched

The following items and services are non-refundable:

• Government permit and application fees
• Utility company connection fees
• Travel and transportation costs
• Custom-designed systems and special orders
• Software licenses and monitoring services
• Installation labor costs after work completion
• Consumable materials (wires, connectors, etc.)

To request a refund, please follow these steps:

1. Contact our customer service team via email or phone
2. Provide your order number and reason for refund request
3. Submit any required documentation (photos, reports, etc.)
4. Wait for refund approval (typically 3-5 business days)
5. Receive refund confirmation and processing timeline

Refunds are typically processed within 7-10 business days after approval.

If you disagree with our refund decision, you may:

• Request a review by our management team
• Submit additional supporting documentation
• Seek mediation through consumer protection agencies
• File a complaint with relevant regulatory authorities

We are committed to fair and transparent refund practices and will work with you to resolve any disputes amicably.